ALL-INCLUSIVE TRAINING PASS
THE MASTERS PROGRAM
All Glisten Academy training education is included in this comprehensive program. Get instant, lifetime access to 25+ lessons, workbooks, a program manual, guides, audios, videos, templates and receive a completion certificate!
When you follow my proven luxury cleaning business model, you CAN…
✦ Charge premium rates for your services while cultivating a waitlist of eager clients who can't wait to secure a spot on your schedule.
✦ Build a luxury cleaning service that delivers professional results to clients and offers exciting add-ons and upgrades.
✦ Attract clients who genuinely appreciate you and will pay for 6 months—or even a year of cleaning—up front.
Program Components
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CLEANING TECHNIQUES
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Business Skills
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STAFFING & LEADERSHIP
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Forms & Templates
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Manuals & Guides
I’m Katie Pearse,
the luxury cleaning business coach
In 2008, I launched an upscale cleaning business, bringing the luxurious five-star hotel and spa experience into homes. I built my company into a profitable business with sales over $1 million/year.
With a relentless desire to deliver the most delightful and indulgent customer experiences, my company was THE choice of high-profile clientèle, including NHL players and other prominent customers.
With 20+ years as a business and marketing instructor, I started Glisten Academy in 2015 to bring business training to the cleaning industry worldwide.
Want to learn more about me and my incredible cleaning business story? Want a sample of my teaching? → Click here for your free Glisten Academy membership.
Curriculum
PROFESSIONAL CLEANING
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• Professional Cleaning
• Duties and Responsibilities
• Following Checklists
• Staying Motivated and Inspired
• Getting Better Every Day
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• Why They're Hiring You
• Client Profile
• Special Touches to Show You Care
• How to Care for Pets and Kids
• How to Handle Tricky Situations
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• Why We Clean Our Homes
• Modern-Day Cleaners
• Careers in Cleaning
• Pathogens, Pests, and Allergens
• Cross-Contamination
• Hot Spots to Disinfect
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• What It Means to Be a Professional
• Do's and Don'ts
• Appearance and Grooming
• Personal Values and Characteristics
• Workplace Etiquette
• Speaking to Clients
• What to Never Say to Your Clients
• The Art of Anticipation
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• Your Professional Cleaning Kit
• Essential Tools
• Commercial Products
• Hand-Crafted Products
• Recipes
• Essential Oil Blends
• Vacuums and Specialty Equipment
• Care Symbols Guide
• Shopping List (USA & Canada)
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• On-the-Job Tips
• Self-Care Starter Kit
• Mental Health
• Hand and Wrist Care
• Lifting and Bending
• Working Alone
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• Preparing for Appointments:
• Checklists and Protocols
• Conducting the Appointment
• Post-Cleaning Procedures and Follow-Ups
• Handling Special Requests and Situations
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• Standard Operating Procedures for Luxury Cleaning
• Innovative Cleaning Techniques and Equipment
• Quality Assurance and Control
• Eco-friendly and Sustainable Practices
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• Kitchen Cleaning
• Bathroom Cleaning
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• Bedroom Cleaning
• Office Cleaning
• Living Room Cleaning
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• Developing an Evaluation Framework
• Client Feedback: Collection and Implementation
• Self-Evaluation and Team Performance Reviews
• Continuous Improvement in Cleaning Services
BUSINESS SKILLS
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How to elevate a cleaning business into a luxury service, focusing on providing a high-end, bespoke experience that warrants premium pricing and appeals to affluent clients.
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The key to truly offering luxury service lies in your mindset and leadership philosophies. Let’s go over the essentials so you can build your business up from a solid foundation.
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Perfect your client experience and learn how to attract and retain the types of clients who pay premium prices—no questions asked.
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How to create clear, well-defined policies and procedures to ensure consistency, quality service, and smooth operations.
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Learn why specialization can lead to higher quality services, attract better clients, and allow for premium pricing. Identify and focus on one niche, streamline your operations, and build your business around what you are good at and enjoy doing.
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Add extras and upgrades to your service menu to increase profits and provide clients with customized cleaning packages. Learn how to position your cleaning business as a couture service, making your clients feel like VIPs.
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Your brand is going to be the most important thing you build as a business owner, especially in a saturated market like ours. There’s no shortage of cleaning companies out there, but one that really makes people sit up and say WOW is definitely rare.
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Item description
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• Owner’s Income
• Business Budgeting
• Pricing Your Fabulous Services
• Estimating Cleaning Jobs
• Strategies to Raise Your Rates
• Dazzling Upsells and Extras
• Contracts to Clinch Big Sales
• Your Expensive Staff
• Saving Money on Products and Equipment
• Discounts that Don’t Damage Your Brand
• Investing in Advertising and Marketing
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Step 1 - The Foundation
• The Client Experience
• Setting Goals
• Your Business Foundation
• Transform Your Features Into Client Benefits
• Define Your Marketing Key Messages
Step 2 - The Action Plan
• Long-Term Plans
• Short-Term Plans
• To-Do List
• Monthly Overview
• Daily Planner
Step 3 - Content Creation
• Develop Content Pillars
• S.P.A.R.K.L.E. Stories
• Content Development
• Client FAQs
• 10 Fun Facts
STAFFING
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• Preparing to Hire
• Structuring Your Team
• Finding Cleaners
• The Hiring Process
• Onboarding New Hires
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Collection of resources to help you recruit employees.
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Leadership Essentials
Training Challenges
Demonstrating Cleaning
Assessing and Evaluating
Giving Feedback
Training Program Plans
The Trainer’s Toolkit
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Collection of resources to help you train employees.
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• Management Strategies
• Performance Evaluations
• Professional Development
• Career Advancement
• Issues Management
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Collection of resources to help you manage employees.
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Course Guide (18-Page PDF)
Program Overview (20-Minute Audio)
Application Process (15-Minute Video Demo)
Online Application Form (1.5-Minute Video Demo)
Email Marketing (6-Minute Video Demo)
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Staff Letters
Mystery Shopper Application Form
Mystery Shopper Recruitment Letter & Website Copy
Mystery Shopper's Evaluation Instructions & Report - Cleaning
Mystery Shopper's Evaluation Report - Website
Follow-Up Letter to Mystery Shoppers
Mystery Shopper Evaluation Report for Staff
Mystery Shop Staff Results Tracking
Action Plan for Business Operations
ADVANCED TRAINING
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Successfully raise your service rates without losing clients.I’ll share strategies for evaluating and adjusting pricing, communicating increases effectively to customers, and adding value to justify higher prices.
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Focus on acquiring and keeping high-value clients, with techniques for networking in upscale markets, customizing services for elite clientele, and managing their high expectations to build long-term relationships.
YOU ALSO GET…
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THE MASTERS PROGRAM MANUAL
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THE MASTERS PROGRAM WORKBOOK
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IT'S SHOWTIME! THE LUXURY CLEANER'S HANDBOOK
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THE CLIENT EXPERIENCE WORKBOOK
…AND THESE BONUSES TOO!
Imagine building a wildly successful, high-end cleaning business in record time, all thanks to the program hundreds of cleaning business owners around the world have taken (and adored). We will explore every detail of luxury cleaning—business strategy, customer experience, team management—the works! Whether you're glowing up your current business or starting from scratch, I'm here to guide you every step of the way. Let's roll up our designer sleeves and transform your cleaning business into the toast of the town!
Join me and let’s build the company you’ve been dreaming of.
I’m with you every step of the way.
FAQ
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This program is exceptional for several reasons. Firstly, it combines over two decades of my expertise in the luxury cleaning industry into a single, comprehensive course. You won't find this level of knowledge and experience condensed into one program anywhere else.
Secondly, my approach is results-driven. I focus on helping you achieve a successful luxury cleaning business by providing practical, actionable strategies. From cleaning techniques to branding, pricing, and marketing, every module is designed to empower you with the skills and insights you need to thrive.
My program is structured for your convenience. With two modules released each week over 12 weeks, you can learn at a pace that suits you, ensuring that you absorb the material thoroughly.
Lastly, the program isn't just about theory – it's about action. I provide you with tangible tools, templates, and resources to apply what you've learned immediately. You'll see the impact on your business from day one.
This program is designed to get you results, and it's delivered in a way that's both flexible and practical.
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Signature Strategies: Discover the proven methods that have set the standard for luxury cleaning services.
Money Management: Master the financial aspects of running a successful cleaning business, from budgeting to pricing strategies.
Effective Cleaning Techniques: Learn the art of efficient and thorough cleaning, ensuring client satisfaction every time.
Staffing Excellence: Acquire the skills to recruit, train, and manage a high-performing cleaning team.
Training and Development: Understand how to train your staff to deliver impeccable cleaning services consistently.
Branding and Image: Create a strong brand identity and image that resonates with upscale clients.
Strategic Pricing: Develop pricing strategies that reflect the value you provide and attract premium-paying clients.
Marketing Mastery: Learn how to market your luxury cleaning business effectively and attract your ideal clientele.
Effective Supervision: Discover supervisory techniques to maintain quality and efficiency in your cleaning services.
Efficient Business Management: Gain insights into managing the daily operations of your cleaning business smoothly.
Successful Program Launch: Learn the steps to successfully launch and promote your luxury cleaning program.
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Absolutely you can. I have worked with business owners who are still planning their launch, to those who have already established their cleaning businesses. This program is designed to cater to a wide range of individuals at different stages of their entrepreneurial journey. Whether you're just starting or looking to refine your existing operations, the Luxury Cleaning Business Accelerator will provide you with invaluable insights, strategies, and resources to ensure your success in the luxury cleaning industry. It's never too early or too late to embark on this transformative journey and create a luxury cleaning service.
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I guarantee I will teach you strategies you have never heard of anywhere else. Even if you consider yourself advanced in the cleaning industry, the Luxury Cleaning Business Accelerator offers a wealth of knowledge and advanced strategies that can take your business from dull to dazzling. We delve deep into sophisticated techniques, advanced branding, marketing strategies, and management principles that are crucial for staying at the forefront of the luxury cleaning industry. The program is designed to challenge and refine your skills, ensuring that even experienced professionals find valuable insights and tools to further enhance their businesses. Learn the secrets of a multi-million-dollar cleaning business!
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Yes! 20 - 30% of my business from 2008 - 2020 was commercial, and I have only offered commercial services the past few years. I’ll teach you everything I know about commercial cleaning AND all the same strategies apply.
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The pay-in-full price is $999, or you can split the payment into 3 monthly payments of $333. If you pay in full, you will receive additional bonuses.
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Yes, you can split your payments into 3 monthly payments of $333.
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The program runs for 12 weeks, with two modules released each week.
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I am so confident that you’ll love and benefit from this program that I offer a 100% money-back guarantee. If you are not completely satisfied within the first 15 days of the program, you can contact me to request a full refund.
ALUMNI Reviews
★★★★★
“I recently took the course and have been blown away! This was the first course that was relevant to me as an experienced business owner but wish I had found it as a new one because so much wasted efforts and mistakes would have been avoided."
CHRISTAL BOSSER, MOMMY MAIDS, USA
★★★★★
“I purchased The Business Accelerator course recently, which so far has been life-changing! There is so much to learn from you. I admire every single thing you share with us. Amazing! Thank you sooooo much!”
GABBY UHNAKOVA
SPACE OF JOY, UK
“Katie Pearse, your classes are amazing! We were empowered with all the new tools you gave us. Such an inspiring weekend!”
JESSICA MILES, CANADA
★★★★★
I have taken Katie's Business Accelerator course and it has been a staple in the foundation of my business that I am currently creating. I have learned so much from Katie’s course and plan to continue educating myself through Glisten Academy. I have also purchased all of the templates as well as stock photos!
TALIA ST-GERMAIN, LUX GLOBAL CLEAN
★★★★★
“Katie is by FAR the best mentor to have while starting and running your cleaning business. She is a wealth of knowledge and always so easy to connect with! Her content is flawless and has tremendously helped my personal business!”
BRIANNA ESPINOZA, LEMON & LAVENDER, USA
★★★★★
“This was one of the best coaching calls I've had. Fast-paced, lots of information shared, super relevant. I'll definitely book another session when I've done some more work on the business.”
CURTIS STORRING, CANADA
★★★★★
“Katie is an accomplished entrepreneur and has a wealth of experience and knowledge to share. One of the things that I most admire about Katie is her commitment to ethical business practices and sustainability. She believes in using business as a force for good and has developed innovative solutions for cleaning businesses.”
ROMANA ZEC
★★★★★
“Having the opportunity to learn from Katie has made a substantial change in my career. It's an honor to have the opportunity to join the Glisten Advisory Panel; I'm thankful for being given the chance to assist working with Glisten Academy & look forward to improving our cleaning industry.”
RHIANNA BRINKHUIS
RB LUXURY CLEAN, AUSTRALIA
“We are both moms of young kids and know that we want to treat others right and value our clients and employees. Katie is very straightforward while being professional and personable. That is key, especially in small communities where we are based. You’re awesome, you’re a great mom and a great business owner. I admire you a lot!”
ELIZABETH V.
GOLDEN RULE CLEANING CO., USA
★★★★★
“I do not know what I would do without Glisten Academy. I feel more in control with this program. This is by far the most thoroughly instructed step-by-step course out there.”
MARCIA DAVIDSON
TORONTO BEST MAIDS, CANADA
★★★★★
“You're an awesome teacher, Katie! The class was crazy informative and useful! I really appreciate you teaching us all these tips/skills to accelerate our businesses.”
LYDIA YAPP, CANADA
★★★★★
“Glisten Academy is actually on my vision board for this year. I believe it will change our business and give us a new, fresh, luxurious look. I also believe the experience our clients will have with new cleaning techniques will nurture relationships through performance. You stand out from the rest by being at the forefront of high-quality, luxury cleaning. That is where I see myself and my business being!”
ALLISON CHAVEZ, USA
