ONLINE COURSE

TRAIN THE TRAINER

Discover the ultimate training system to transform your staff into professional cleaners who deliver five-star luxury cleaning services.

BEST VALUE

This course is also included in the Glisten Academy Masters Program. Get this course + 25 additional lessons, guides, workbooks and access to the Glisten Academy template vault.

You’ll be able to…

SET UP TRAINING EVENTS

Learn where and how to train your cleaners, how to demonstrate cleaning techniques, and how to motivate them to follow the 3D Professional Cleaning Process®.

DESIGN A TRAINING PROGRAM

Create a personalized training program for your cleaning business. Follow the 10-day, 5-day and 3-day suggested training schedules depending on the trainee’s skill level.

EVALUATE CLEANINGS & GIVE FEEDBACK

The scorecards included are the secret to providing objective feedback without any of the awkwardness we often feel when we have to criticize someone else’s work.

YOU KNOW HOW TO CLEAN.

BUT DO YOU KNOW HOW TO TRAIN?

When I launched my cleaning business back in 2008, I believed that finding people who could clean well for my clients would be so easy. After all, everyone knows how to clean, right?

The reality hit when the feedback started rolling in. Clients would call, frustrated, saying things like:

"They completely missed the main floor bathroom," or

"My kitchen sink is still full of dishes!”

“They forgot to clean the microwave; isn’t that included in a basic clean?”

Even more telling were the complaints about the crumbs or chip bags (!!!) left lurking under sofas, or, the real kicker:

"They left a checklist with things checked off that weren’t even done!" (And that was if they even bothered to leave a checklist.)

Each complaint was a stark revelation that professional cleaning was maybe not as simple as I had imagined. This wasn't just about missing spots; it was a fundamental misunderstanding on my part of what professional house cleaning demands. It's not merely about going through the motions however you like. It's about thoroughness, attention to detail, and reliability—qualities that require more than just a casual approach to cleaning.

Every re-clean, every discount, and every minute of my life spent handling customer complaints was bleeding money from my business. I allowed myself a few minutes of panic, and then I got to work.

I had to fix my business—fast!

With a background as a business school instructor, I understood the intricacies of teaching adults—a task that requires more than just imparting knowledge. It's about engaging, motivating, and shaping behavior. Combine this with my hands-on experience in training cleaners, and I had a unique blend of skills that was ripe for innovation.

I set out to design a training system unlike any other—a program that blended the best practices of adult education with the practical, rigorous demands of professional cleaning. This system wasn't just about teaching the mechanics of cleaning. It was about fostering a mindset of meticulousness, consistency, and pride in one’s work.

Through this innovative training system, Glisten Academy has redefined what it means to train cleaners. It's not just about avoiding client complaints; it’s about exceeding their expectations. This system is a testament to the belief that, with the right approach, teaching adults—even in a field as underestimated as cleaning—can lead to extraordinary results and help your cleaning business become a luxury service.

★★★★★

The absolute best I have found. This course goes over everything from start to finish: hiring, training, and everything in between. Even evaluations and templates are easily customizable for your company. I recently took the course and have been blown away.

— Christal Bosser

★★★★★

I love it. I literally had anxiety just thinking about where to start for my cleaning company, let alone finding a course that is perfect faor my client type. Thank you so much for providing me with a very detailed course! I look forward to working with you and using your academy going forward.

— Deja Hudson

FAQs

  • This course covers the essentials of cleaning techniques, results, and time management through the 3D+ Professional Cleaning Process, ensuring trainees meet high industry standards. It equips trainers with skills to create dynamic learning environments, utilize feedback effectively, and conduct practical, hands-on training that fosters continuous improvement. Additionally, the program emphasizes the importance of adapting training methods to meet the evolving needs of new generations of cleaners, ensuring that learning is always relevant and impactful. This course does not teach professional cleaning techniques. You will need to purchase the Glisten Academy Masters Program.

  • The extremely complex process of training adults in a skill they already believe they possess is simplified by using scorecards and understanding the 3 standards they need to master, in order.

  • The investment is $199 and includes lifetime access.

  • The instant you buy it, you'll get access to all the audio lesson, training guide, and the Trainer’s Toolkit. I've even created different training schedules based on the stage your employee is in.

  • This course is designed to integrate seamlessly with your business. You can add your own logo and images to the many templates included . You can also supplement the training with your own specific directives (specific products you use, for example). Simply edit the templates to customize them to your own buiness.

  • I am so confident that you’ll love and benefit from my Academy’s products and services that if you are not completely satisfied with your learning outcomes, please contact me directly and I will personally assist you.

    Because we provide instant access to our learning materials upon purchase, all sales are final. However, Glisten Academy guarantees your success and happiness.

    If you require extra consulting time or have any questions regarding course material, I will give help you achieve positive results. At Glisten Academy, building strong relationships with our clients and inspiring trust in our cleaning community is a top priority.