THE MASTERS PROGRAM
Imagine building a wildly successful, high-end cleaning business in record time, all thanks to the program hundreds of cleaning business owners around the world have taken (and adored). We will explore every detail of luxury cleaning—business strategy, customer experience, team management—the works! Whether you're glowing up your current business or starting from scratch, I'm here to guide you every step of the way. Let's roll up our designer sleeves and transform your cleaning business into the toast of the town!
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WHAT'S INSIDE THE COURSE
Curriculum
PROFESSIONAL CLEANING
☊ 01 | Cleaning As a Career
☊ 02 | Client Care and Relationships
☊ 03 | Science and History
☊ 04 | Professionalism and Etiquette
☊ 05 | Professional Products and Tools
☊ 06 | Sparkle Safely (OH&S)
☊ 07 | Appointments: Start to Finish
☊ 08 | The 3D+ Cleaning Process
☊ 09 | Kitchens & Bathrooms
☊ 10 | Additional Rooms
☊ 11 | Conducting Evaluations
BUSINESS SKILLS
☊ 01 | The Luxury Business Model
☊ 02 | The Laws of Business
☊ 03 | The Client Experience
☊ 04 | Policies and Procedures
☊ 05 | Cleaning Services
☊ 06 | Premium Services and Couture Cleaning
☊ 07 | Branding Your Business
☊ 08 | Marketing and Sales
☊ 09 | Money and Finances
✎10 | The Launch Plan
STAFFING
☊ 01 | Hiring Cleaners
✎ The Recruiter’s Toolkit
☊ 02 | Training Trainers
✎ The Trainer's Toolkit
☊ 03 | Managing Cleaners
✎ The Manager's Toolkit
☊ 04 | The Mystery Shopper Method
✎ The Mystery Shopper Toolkit